Teleperformance

Intérprete - Work From Home (Inglés 90%) Colombia BW

Job Locations CO-Bogota
Category (Portal Searching)
Customer Service/Support

Overview

The interpreter must be able to comprehend and analyze the reason why the customer is calling and must provide a specific resolution to each customer to assure and meet their expectations. In addition to fluency with American English the expert should have outstanding soft skills such as politeness and empathy. Choose your own schedule: 24, 36, 40 or 48 hours per week. No experience needed. Long-term contract. Equipment provided.

Responsibilities

  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Provide excellent customer service through active listening
  • Treat sensitively all confidential customer information
  • Update precisely records in required systems
  • Deliver clear instructions

Qualifications

Technical Skills

  • High school graduate (Must present diploma or certificate)
  • English level: 90% - C1 or above

Competencies and Specific Skills

  • Communication skills
  • Multi-tasking skills
  • Persuation and upselling
  • Problem Resolution
  • Initiative

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