The expert must be able to comprehend and analyze the reason why the customer is contacting and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with American English and focus on serving the caller are important requirements.
Salary: 2.000.000 COP
Work From Home
Competencies and Specific Skills