Teleperformance

Customer Service Expert (Email, Chat, Voz) Inglés 90% BOG BN

Job Locations CO-Bogota
Category (Portal Searching)
Customer Service/Support

Overview

The Interaction Expert must be able to comprehend and analyze the reason why the customer is contacting and must provide a specific resolution to each customer to assure and meet their expectations. In addition to fluency with American English the expert should have outstanding soft skills such as politeness and empathy

 

Salary: 2.200.000 COP

2 Days OFF

 

Responsibilities

  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Provide excellent customer service through active listening
  • Treat sensitively all confidential customer information
  • Update precisely records in required systems
  • Deliver clear instructions

Qualifications

Technical Skills

  • High school graduate (Must present diploma or certificate)
  • English level: 90% (C1)

Competencies and Specific Skills

  • Communication skills
  • Multi-tasking skills
  • Persuation and upselling
  • Problem Resolution
  • Initiative

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