Teleperformance

(On-site) Interaction Expert (Inglés 80%) Bogotá BN

Job Locations CO-Bogota
Category (Portal Searching)
Customer Service/Support

Overview

Registro Rápido

 

The Interaction Expert must be able to comprehend and analyze the reason why the customer is contacting and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with American English and focus on serving the caller are important requirements

 

2'000.000 + 2 Days OFF!
Monthly performance bonus $400.000 for the initial 3 months
Round trip transportation
Career plan

Responsibilities

Registro Rápido

  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
  • Maintain a continual working knowledge of our client’s products, services and promotions
  • Accurately document and update records in required systems

Qualifications

Technical Skills

  • High school graduate (Must present diploma or certificate)
  • English Level: 80%

Competencies and Specific Skills

  • Communication skills
  • Customer orientation (Empathy)
  • Attention to detail

Registro Rápido

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