The Interaction Expert must be able to comprehend and analyze the reason why the customer is contacting and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with American English and focus on serving the caller are important requirements
2'000.000 + 2 Days OFF!
Monthly performance bonus $400.000 for the initial 3 months
Round trip transportation
Competencies and Specific Skills