Teleperformance

Workforce Analyst (Inglés 80%) Colombia

Job Locations CO-Colombia
Category (Portal Searching)
Customer Service/Support

Overview

Ensure operation is working following planning and scheduling, as efficiently as possible with real-time monitoring of key metrics. Generating action plans and necessary changes that are required to achieve contractual metrics. In addition to communicating information in real time to operation and documenting any type of incident.

Responsibilities

  • Permanent tracking, monitoring, alerting operation about discrepancies, deviations with respect to what was planned (volume, assumptions, etc.).
  •  Permanent reviewing information accuracy.
  • Communicate to operation leaders and clients on specific topics what is happening in real time as needed, guaranteeing prompt response, and acknowledging request.
  • Proactively Inform and follow up any technological problems that may arise in the operation and leave it reflected in the incident log.

Qualifications

Technical Skills

  • English Level: 80%
  • Logico-mathematical concepts
  • Desirable careers: Engineering, Statistics, or Economics and other related.
  • Basic computer knowledge
  • Basic usage of MS office tools

Competencies and Specific Skills

  • Problem resolution
  • Attention to detail

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